Our client in the NGO sector is seeking an IT specialist with a focus on desktop support and Office 365 administration to support the anticipated international donor-funded Inclusive Africa Program (IAP). The IAP is a five-year, multimillion-dollar regional initiative aimed at creating socio-economic opportunities for young men and women with disabilities in Kenya, South Africa, and Ghana by enhancing digital accessibility. The IT Specialist will play a crucial role in ensuring that the program's IT infrastructure is robust, secure, and fully operational, with a specific emphasis on supporting desktop environments and Office 365 applications.

"We are committed to fostering a diverse and inclusive workplace. Persons living with disabilities are encouraged to apply. Reasonable accommodations will be provided during the recruitment process upon request."

• Bachelor’s degree in information technology, computer science, or a related field; relevant certifications (e.g., Microsoft Office 365, CompTIA A+, CompTIA Network+, ITIL) are highly preferred.
• Proven experience in desktop support and Office 365 administration with a strong technical background in end-user computing and cloud services.
• Solid understanding of network protocols, security principles, and best practices in IT support.
• Proficiency in diagnosing and resolving issues with Microsoft Office 365, Windows operating systems, and desktop hardware.
• Knowledge of cybersecurity threats and the implementation of appropriate countermeasures, particularly within the Office 365 environment.
• Strong problem-solving skills with the ability to troubleshoot and resolve complex IT issues efficiently.
• Excellent communication skills, with the ability to convey technical information to non-technical users.
• Detail-oriented, with a commitment to accuracy and quality in work.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.
• Experience with ICT project management, particularly in desktop support and cloud services.

• Provide hands-on support for desktop environments, including the installation, configuration, and maintenance of computers, printers, and other peripherals.
• Diagnose and resolve hardware and software issues on user devices, ensuring minimal disruption to daily operations.
• Manage user profiles, permissions, and settings within the Office 365 environment, including Outlook, Teams, SharePoint, and OneDrive.
• Conduct regular software updates and patches for user devices to maintain security and performance standards.
• Offer end-user training and support on the use of Office 365 applications and other software tools.

• Administer Office 365 tenant, including user account management, license assignment, and troubleshooting email and collaboration tools.
• Configure and maintain security settings in Office 365 to protect data and ensure compliance with organizational policies.
• Monitor the Office 365 environment for performance issues, security risks, and optimization opportunities.
• Implement and manage data backup and recovery solutions within the Office 365 suite.

• Monitor system performance and troubleshoot network issues, ensuring timely resolution and minimal downtime.
• Implement security measures to protect the organization’s digital assets from threats, including firewalls, antivirus solutions, and network monitoring tools.

• Maintain comprehensive documentation of the IT environment, including desktop configurations, software licenses, and Office 365 settings.
• Prepare regular reports on IT performance, user support activities, and system health for management review.

• Coordinate with vendors and service providers for the procurement of IT equipment and services, ensuring cost-effectiveness and quality.
• Oversee the maintenance of IT hardware and software inventories, ensuring timely renewals and replacements.