Our client, a leading Hotel in Mombasa is looking for a Sales & Marketing Manager who will be overall in charge of all sales, Marketing and customer service functions.

• Minimum of a Diploma in Sales & Marketing or Hospitality Programmes.
• Experience in an established formal Hotel & Conferencing business, demonstrating a deep understanding of the industry.
• Extensive background in Hotel accommodation and conferencing operations.
• Proficient in digital marketing for hotel businesses, particularly through online channels.
• Track record of meeting personal sales targets and leading sales teams to success.
• Strong relationships with organizations conducting conferences at hotels.

• Acts as the contact between the hotel and its existing and potential customers.
• Own the Hotel Revenue Targets and delivery of those targets.
• In liaison with Hotel Manager and finance team, negotiates the terms of an agreement and closes sales. 
• Makes accurate, rapid cost calculations and provides customers with quotations as required.
• Ensures that all complaints by customers are addressed immediately and settled.
• Maintains and develops relationships with new and existing customers. 
• Reviews sales performance, aiming to meet or exceed targets.
• Provides feedback from customers to enhance service delivery.
• Ensures that guest accounts are properly posted and maintained.
• Oversees the proper input of all reservations in hotel systems.
• Overseas quality of customer service at front office.
• Supervises of all staff in Front Office and ensuring that high standards are maintained at all times.
• Remains current on room rates, room availability and emergency procedures.
• Produces management reports as per the company specification.
• Produces monthly sales reports and drives sales executives to deliver on targets.
• Represents the hotel at trade exhibitions, events and demonstrations.
• Develops ideas for marketing the hotel and its facilities to meet and exceed targets.
• Owns the Hotels online presence.
• Drives digital marketing initiatives to ensure positive image of hotel and vibrancy of online sales channels.