Our client, a leading hotel in Mombasa, is looking for a sales & marketing manager who will be overall in charge of all sales, marketing, and customer service functions.

• Minimum of a diploma in sales & marketing or hospitality programs.
• Experience in an established formal hotel & consulting business, demonstrating a deep understanding of the industry.
• Extensive background in hotel accommodation and conferencing operations.
• Proficient in digital marketing for hotel businesses, particularly through online channels.
• Track record of meeting personal sales targets and leading sales teams to success.
• Strong relationships with organizations conducting conferences at hotels.

• Acts as the contact between the hotel and its existing and potential customers.
• Own the hotel revenue targets and the delivery of those targets.
• In liaison with the hotel manager and finance team, they negotiate the terms of an agreement and close sales. 
• Makes accurate, rapid cost calculations and provides customers with quotations as required.
• Ensures that all complaints by customers are addressed immediately and settled.
• Maintains and develops relationships with new and existing customers. 
• Reviews sales performance, aiming to meet or exceed targets.
• Provides feedback from customers to enhance service delivery.
• Ensures that guest accounts are properly posted and maintained.
• Oversees the proper input of all reservations into hotel systems.
• Overseas quality of customer service at the front office.
• Supervises all staff in the front office, ensuring that high standards are maintained at all times.
• Remains current on room rates, room availability, and emergency procedures.
• Produces management reports as per the company specification.
• Produces monthly sales reports and drives sales executives to deliver on targets.
• Represents the hotel at trade exhibitions, events, and demonstrations.
• Develops ideas for marketing the hotel and its facilities to meet and exceed targets.
• Owns the hotel's online presence.
• Drives digital marketing initiatives to ensure a positive image of the hotel and the vibrancy of online sales channels.