Our client, a leading hotel in Mombasa, is looking for a hotel manager who will be in charge of all hotel operations, excluding finance.

• Diploma in hotel management from a reputable institution.
• Experience in an established formal hotel & consulting business, demonstrating a deep understanding of the industry.
• Extensive background in hotel accommodation and conferencing operations.
• Previous role as an assistant manager in a well-established hotel.
• Proficiency in hotel procedures and processes, including F&B, housekeeping, F&B control, and other departments.
• Competence in digital marketing for hotels, particularly through online channels.
• Strong relationships with organizations conducting conferences at hotels.

• Be responsible for effectively managing all the hotel’s daily functions and contributing to its success & profitability.
• Key liaison with external stakeholders, e.g. County government, Area and Industry Associations, Security teams, etc.
• Create a work atmosphere that is conducive to staff productivity and an optimum customer experience.
• Responsible for all the opening and closing procedures of the hotel.
• Anticipate guest needs and liaise with department heads to ensure client satisfaction.
• Upholds commitment to all safety and sanitation practices.
• Monitors the cleaning of kitchens, dining areas, bedrooms, and public areas to maintain sanitation standards and keep appropriate records. 
• Monitor the actions of staff and customers to ensure that health and safety standards and regulations are obeyed. 
• In liaison with the sales manager and finance team, she negotiates the terms of sales agreements and supports closing sales. 
• Liaises with a human resources consultant to ensure all employment regulations are followed.
• Ensures that all complaints by customers are addressed immediately and settled.
• Maintains and develops relationships with new and existing customers. 
• Reviews sales performance, aiming to meet or exceed targets.
• Provides feedback from customers to enhance service delivery.
• Ensures that guest accounts are properly posted and maintained.
• Oversees the proper input of all reservations into hotel systems.
• Overseas quality of customer service at all areas of the hotel.
• Holds regular HOD and all staff meetings to ensure an efficient flow of communication.
• Remains current on room rates, room availability, and emergency procedures.
• Produces management reports as per the company specification.
• Produces monthly management reports for reporting to directors.
• Develops ideas for marketing the hotel and its facilities to meet and exceed targets.