To provide exceptional guest services by managing check-in/check-out, handling reservations, and addressing guest inquiries professionally to enhance customer satisfaction.

• Diploma or Certificate in Front Office / Hospitality.
• At least 2 years’ experience in a front office role in a hotel setup.
• Pleasant personality with excellent communication skills.
• Customer service-oriented and able to multitask under pressure.
• Proficiency in MS Office and hotel software systems.

• Greet, register, and assign rooms to guests.
• Handle check-ins, check-outs, and room allocations promptly.
• Manage reservations, cancellations, and special requests.
• Provide hotel information, answer inquiries, and assist guests as needed.
• Maintain accurate records of room availability and guest accounts.
• Process payments and ensure accurate billing.
• Handle guest complaints courteously and escalate as necessary.
• Maintain cleanliness, order, and professional appearance at the front desk.