The Business Development Officer will play a critical role in supporting the growth and client acquisition goals of the organization. This role involves managing and converting leads, coordinating the activities of commission-based sales agents, and helping drive adoption of our telephony solutions among SMEs and corporate clients. The ideal candidate is proactive, organized, and capable of working with minimal supervision in a fast-paced environment.

• Diploma or Bachelor’s Degree in Business, Marketing, IT, Communications, or related field.
• >3 years experience in sales or business development, preferably in telecom, ICT, or SaaS.

• Excellent communication, negotiation, and client relationship management skills.
• Solid understanding of B2B sales and solution-based selling.
• Proficiency in LinkedIn, CRM tools, and basic reporting.
• Self-motivated with strong problem-solving and time-management abilities.

• Manage and follow up on warm sales leads shared by the company to close business opportunities.
• Engage directly with SMEs and corporate prospects to present and pitch telephony solutions (e.g. SIP Trunking, Cloud PBX, 3CX).
• Prepare proposals, quotations, and coordinate contract negotiations.
• Maintain and update client records in the CRM system.
• Support the recruitment, onboarding, and coordination of external commission-based sales agents.
• Track and monitor agent performance and submitted deals to ensure proper follow-through and commission accuracy.
• Provide basic pre-sales support and relay technical requirements to internal technical teams.
• Liaise with telcos, licensing platforms, and software vendors to support delivery of services to clients.
• Produce weekly business development reports and update management on sales progress.